Cancellation and Refund Policy
Last updated: August 2026
Development work is bespoke, so this policy explains what happens if a project or service is cancelled, rather than treating software as something that can be returned.
Custom development work
Our development work is built to each client's requirements and consumes time and resources that cannot be recovered. For that reason we do not refund fees once a project has been initiated and payment made.
To make that fair, scope, timeline and deliverables are agreed in writing before any work starts. If something in the brief is unclear, we would rather resolve it at that stage than after you have paid.
If you are not satisfied
Tell us early. We would far rather fix something at week two than have it surface at handover.
Raise any concern with the project contact or email info@tanmayisoft.com. We will respond and work with you towards a resolution — that commitment is not conditional on a refund being on the table.
During the warranty period, anything that does not work as specified in the agreement is corrected at no charge. That is an obligation, not a concession.
Hosting services
If a hosting service does not meet what was committed at the time of purchase, contact us within 15 days of activation at info@tanmayisoft.com. Our team will work to resolve it.
If we cannot deliver what was committed, we may refund the hosting payment and the service will be deactivated.
Domain registrations
Domain registrations and renewals cannot be refunded once processed. The fee goes to the registry and is not recoverable by us.
Cancelling a service
You may cancel a recurring service at any time. You remain responsible for fees and charges incurred before the cancellation date.
After cancellation, access to billing and control panels is restricted, but active services continue until the end of the term you have already paid for.
Third-party costs
Licences, paid APIs, stock images and similar items bought on your behalf are not refundable once purchased, because we cannot recover them either. We list these before buying anything.
Questions
Email info@tanmayisoft.com with your project or service reference. We aim to respond within five business days.
Contact
Questions about this page: info@tanmayisoft.com
TanmayiSoft, 415 Trade House, 14/3 South Tukoganj, Indore, Madhya Pradesh 452001, India