Working with clients across three continents +91 70009 59676 info@tanmayisoft.com

Hosting and support

Hosting where someone answers, and a site that stays up

Most people do not think about hosting until the site goes down and nobody replies to the ticket. That is usually when they call us.

The problem

What usually brings people here

  • The site goes down repeatedly, often at the worst time, and nobody can say why.
  • Pages load slowly no matter what the developer changes, because the plan is too small for the traffic it now gets.
  • A support ticket sits unanswered for days, and the replies that do come are scripted rather than useful.
  • Nobody knows whether backups exist, or whether they have ever been restored.
  • The site was built by someone who has moved on, and there is no one to call when something breaks.

Our approach

How we approach it

Hosting is sized to what the site actually does, not to a package name. A brochure site and a busy store need different plans, and paying for the wrong one costs money or uptime. We look at the traffic, the stack and the peak load, recommend accordingly, and handle the migration so the switch is invisible to your visitors. After that, support means a named person who knows your project rather than a ticket queue.

Scope

What is included

01

Hosting, sized to the site

Shared, VPS or reseller, chosen against your traffic, stack and budget rather than a package tier.

02

Migration

Files, database, email and DNS moved with a planned cutover, so visitors and email are not interrupted.

03

Backups

Regular backups, and a restore actually tested — an untested backup is a hope, not a plan.

04

Updates

Core, plugin and dependency updates applied and checked, rather than left until something breaks.

05

Security

SSL, security checks, malware scanning and hardening on the server and the application.

06

Monitoring

Uptime and performance watched, so we usually know before you do.

07

Support

Bug fixes and technical help from someone who knows your project, on a retainer or on demand.

What you get

Deliverables

  • Hosting plan recommendation with the reasoning written down
  • Full migration of files, database and email
  • SSL installed and forced
  • Backup schedule, with a restore tested
  • Uptime and performance monitoring
  • A named contact for support requests

Built with

Typical stack

Linux LiteSpeed Apache cPanel MySQL VPS Cloud hosting

The stack follows the requirement. If something else fits better, we will say so.

Questions

Before you get in touch

Almost always. We copy everything to the new server, test it there while the old one is still live, then switch DNS in a planned window. Visitors see no gap. The one thing that needs care is email — changing nameservers without moving MX records first is the most common way a migration takes a company's email down, and we check that before touching anything.

Related

You might also need

Website design and development

We design and build websites on a custom stack. Fast, editable by your team, hosted wherever you like, and yours to take elsewhere if you ever want to.

See how we do it

Website redesign

Redesigning is not just a new look. Done carelessly it costs you the search rankings and the traffic the old site spent years building.

See how we do it

Custom software development

Most businesses run on a spreadsheet that three people understand and nobody trusts. We replace those with something auditable that the whole team can use.

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Next step

Tell us what you are trying to build

Send a short description. We reply within one business day with an approach, a rough range, and the questions we still need answered.